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Experience the Credit Union Difference

Career Opportunities

NOW HIRING AN OPERATIONS MANAGER!

Department: Reports To: Supervises Direct:

Operations CEO

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Grade: Classification: Supervises Indirect:

11

Exempt 0

Approved By:

CEO

Effective Date:

12/26/2006

 

 

Revised Date:

06/05/2019

 

Role:

To administer and manage the Operational systems and functions, along with the department personnel through demonstration of the core competencies listed below:

 

Product Knowledge: Ability to interpret and apply policy guidelines on all credit union products.

 

Relationship Building: Creating relationships with members and department personnel that demonstrate influence, diplomacy, tact and trust.

 

Analytical Skills: The ability to visualize, articulate, and solve both complex and uncomplicated problems and concepts that make decisions that are based on available information.

 

Communication Skills: The ability to convey information (written and verbal) to another person effectively and efficiently.

 

Technology Skills: Working knowledge of our systems to maintain data:

Data Processing System Microsoft Office Products

 

Essential Functions & Responsibilities:

N 35% PRODUCT KNOWLEDGE:

Oversees daily departmental functions including evaluation of current and potential products and procedures;

implements changes as needed in accordance with established policies. Contributes to the implementation of new

services such as online, ATM, etc.

N 20% RELATIONSHIP BUILDING:

Supervises department staff; conducts performance appraisals and recommends salary adjustments and/or

promotions along with day to day scheduling to ensure appropriate department coverage.

N 15% ANALYTICAL SKILLS:

Monitors all overdraft activity, including chex systems reporting to other institutions as well as researches various

member issues within the Operations department.

N 15% COMMUNICATION SKILLS:

Coordinates training and education for the department staff, as well as communicates and

 

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distributes written and/or

verbal materials related to the Operations department.

N 10% DECISION MAKING SKILLS:

Interviews potential department (internal and external) candidates

N 5% TECHNOLOGY SKILLS:

Works with information systems to coordinate processing needs.

 

Performance Measurements:

  1. TECHNOLOGY SKILLS:

    Works with information systems to coordinate processing needs.

  2. To complete performance reviews within the prescribed time frame and to note observations of employee performance into appropriate reporting tool as well as give and receive feedback from employee.

  3. To demonstrate a knowledge of all products within the credit union and industry overall.

  4. To provide informed, professional and accurate service and support to all members and associates.

  5. To hire, direct and motivate a highly qualified staff sufficient to meet the daily operational needs of the department.

  6. To develop recommendations and enhancements to ensure that the department operates in an efficient manner.

  7. To ensure that a positive experience is maintained for all new and existing members.

 

Knowledge and Skills:

Experience Two years to five years of similar or related experience.

Education (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Interpersonal Skills The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job.

Other Skills Extensive knowledge of all products including regulations and compliance.

 

Must possess good communication and supervisory skills.

 

Must be able to type, basic computer skills, basic Microsoft applications such as Word, Outlook, etc. and general office equipment including a 10-key calculator.

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Physical Requirements

Work Environment

Must be able to sit or stand for extended periods of time. Must be able to lift up to 25 pounds

Send cover letter and resume to sboesel@selccu.org